Consulting Services
Consulting Services
What is our "business consulting" Model?
We infuse meaning to your products and services by applying the science of customer, business and people management to address your issues of growth, agility and profitability. We enable you to develop and deliver actionable solutions to real business challenges that span across people, customer, data, and businesses. We facilitate you to realize your aspirations through shared understanding and insights rooted in your unique abilities, values and culture.
Our multi-functional team focus on:
- Insight: We put real, direct, data from your own resources or thrid party enabled for the target segment at the center of every engagement. This is further curated through focus groups to increase the breadth and depth of your insights.
- Customer Experience: We believe in delivering Customer experience by design and not by chance. We ensure that your journey is centred around important milestones aligning customer and employee aspirations and not on single ‘aha’ moment.
- Employee Engagement: We are helping you understand what engagement entails for your business; how to build the right teams, encourage the right mindset, skillssets and behaviours; identify and augment the crtical processes to make people centricity a cornerstone for a permanent cultural change.
Customer Experience Consulting
How we deliver
Customer Experience –line of Sight
Uncertain, what to do next or where or how to start. We are not sure why we are losing customers to the competition.We put real, direct, data from your own resources or thrid party enabled for the target segment at the center of every engagement. This is further curated through focus groups to increase the breadth and depth of your insights.
We design signature experience for companies to address challenges of growth, differentiation and uncertainty, and translate them into practical training programs and sustainable service blueprints
Customer Experience Strategy
We help you define and co-creates a signature experience vision rooted in business reality and addressing your current and future needs, and brand values for sustaining a competitive edge in your marketplace.
Customer Experience Design
Nurture your strategy to its full potential. We design the service experience DNA, Aligned with the service vision of senior management, translating the service DNA into core service behaviours, developed training programs based on the DNA, and co-create the customer experience blueprints. This starts with a series of creative experimentation in every process we develop.
Customer Experience Training
We create internal expertize through blending concepts and practical skills to customize training for employees, business leaders, and train the trainer to realize your service vision expertise.
Services We Offer
- Design Service DNA
- End-to-End Integrated Experience Blueprint
- Touchpoint Design
- Customer Experience Training & Coaching
Employee Engagement Consulting
How Do We Deliver
Shape the depth of your present& future relations through insights, processes and your culture
Employee engagement decribes the depth of the relationship between organizations and it’s employee’s. It’s again a journey which tries to understand and describe the important milestone in employee’s journey and where does the organization currently stand on the engagement index.Employee engagement is no longer nice to have but also becominga source of competitive advantage.However,critical research and opinion on employee engagement continues to be divided. Some experts suggest, engagement is produced by aspects in the workplace, whilst others suggest, engagement is something that the individual brings to the workplace. Your investment in engagement should be guided through buisness context and data rather than nice to have initiative.
For example, if a company wants its brand to be typically known for automation and speed, then the employees’ workplace environment, benefits, performance reviews, and so on should be technology-enabled and responsive. Thus having an employee engagement naturally makes a good business sense.
Employee Engagement Insights
Employee journey isn’t linear, special attention needs to be paid to the transitions between stages and identified milestones during the employee life cycle when an employee might get “lost.”Through this process, we will be able to pinpoint changes we needed to make in operations, policies and procedures, programs and even specific touchpoints to provide a seamless, engaging, and valuable employee experience.
Employee Engagement Strategy
To make your strategy more meaningful and contextual, we recommend an outside-in approach, exploring the best customer experiences that deliver the company’s distinctive brand values and attributes to life. Identify &Aligngoals and priorities, differentiators, and accountabilities that drive excellence and employee commitment.
Employee Engagement Design
We nurture your aspirations of employee engagement into a business reality; to better recognize what the challenges and pain points for employees were, and when and where the most critical issues were occurring; to identify what types of solutions or support might be most appropriate at various points of the employee journey e.g. Talent acquisition experience, performance management, etc.
Cultural Metamorphosis
Aspire to promote your culture anchored in employee-centricity that is value&insights driven, thrives during normalcy and uncertainty? We enable you to weave leadership and management practices by ensuring leaders and managers live the values and model the behaviors that promote your brand values.
Services We Offer
- Integrated Engagement Blueprint
- Employee Expereince Journey Mapping
- Culture Diagnosis & Brand Alignment
- Employee Engagement Training and Coaching