Sanjay is a people and customer experience development architect. With over 29 years of experience spanning human resources development, sales management, customer service, quality, training and consulting across diverse industries.
He is not just one of the 100’s of career consultant or trainer who has gained expertise at the cost of clients alone; but, has nurtured knowledge and experience through multi-functional exposure (regional, country and global roles) across industries.
He has designed blueprint, Integrated, &; Implemented customer and employee-centric learning practices. Thereby, elevating mind-set, potential and performance for 44000 people globally.
Sanjay ensures result through his training and consulting engagement, by making the reality the key driver, institutionalizing processes and developing synergies between organizational strength, strategic imperatives, operational goals & culture. Thereby, instilling skills and belief in individual and teams to respond to their aspirational and current business challenges on a real-time basis.
He continues to contribute professionally by publishing research papers in journals of national & international repute. Engaging on OD, and customer experience as visiting faculty in management institutes of repute, including IIM, ITM, KJ SOMAIYA, and Pearl Institute of Fashion Technology.
A talent management professional & Executive Coach (ACC – ICF) with 20+ years’ global experience of Organizational & Leadership Development aligned to strategic corporate goals across diverse industries and in over 40 countries.
Initiated and managed large training & development functions for building of capability and commitment; Identified performance obstacles & designed solutions in line with organizational requirements;
Designed and deployed OD projects resulting in organizational effectiveness; Set up and managed Performance Management System; Set up and managed Leadership Development and Talent Management Framework and Interventions using a systems approach; Designed instructor-led and web based training modules to meet a wide variety of learning & development requirements
He has over 30 years of experience behind him with major logistics giants like AFL, DHL Courier Service. He is a professional with exposure to every function such as Sales, Operations, Strategic Initiatives, Mergers and Acquisitions, Customer Services and Human Resources.
A certified Trainer, he underwent advanced management Studies at DHL’s Management Development Center at Singapore twice. A certified OPQ Professional (Occupational Personality Quotient), a Brand name owned by SHL Corporation based in Hong Kong.
He comes with 31 years of experience in industry research and consulting.
He has been director and professor at S.P. Jain Centre of Management Dubai/Singapore and other top notch universities abroad along with holding consulting arrangements with Capgemini, Honeywell and other pharma companies of national repute.
He has also conducted training programmes for British Council, Dubai, Strathclyde University, UK, ETA Power Division, Abu Dhabi, Emarat, UAE etc.
Subjects Taught: International Business law, Research Methodology, Marketing,