Virtual Solution

The selling landscape has changed drastically during this new normal. Sales Individuals and the team have to learn newer ways to thrive in this new environment.

In this workshop, we will review the changes and challenges and identify tools and methods for overcoming them.

Outcome:

• Revisit your knowledge on Sales Meeting & how you need to prepare differently for a virtual meeting
• Overcoming technology issues and challenges
• Creating Impact with newer or existing clients when face-face meeting not Possible
• Apply a framework for your effective meetings
• Practicing your skills

Most professionals will agree that the provision of good service is an absolute business priority, however dealing effectively with an unhappy customer, or a service breakdown, consistently even during the normal, differentiates an ordinary company with a great. This program is specially designed to equip participants with critical skills and knowledge when responding to challenging service situations in the new business landscape.

Outcome:

• Assess organizations performance on critical factors of Customer service in the new normal.
• Build on and adapt your existing customer service interface skills & techniques for responding to different service challenges virtually
• Identify ways that can add value in winning back dissatisfied customers in the new normal and be consistent.
• Practice the necessary improvements to create positive experiences, and set priority for effectiveness.

We believe that every sales methodology has its merit however, the choice depends upon the type of customer and adapting to the new marketplace. you are about to engage.
Your clients are willing to give you time, provided your solutions match up to their changing needs in this changing business landscape.
Through this workshop, we will help you be aware of the changes, focus on relevant issues, and the underlying opportunity. We will equip you with strategies, tools and techniques that can harness value for you. Our approach is to make the learning adaptable and practical to the needs of your sales force.

Outcome:

• Become aware of the Corona Induced changes in the market place.
• Building the mindset, skills, and align your existing skills to create value for the new marketplace;
• Identifying and actioning steps for adding value to adapt to your  prospect’s buying journey;
• Build better relationships& insights through  customers and colleagues
• Making the sales interview count
• Uncovering Objections & gaining Commitment.
• Customize action plans to realize value with specific customers

This programmespecifically designed to meet the demands of the emote workplace.It enables you learn how to develop team members to help them succeed – you will understand what individuals need; when to support and when to direct; and how to avoid the risk of creating your duplicates. Further, as remote working becomes the norm, managers need to coach the team differently so you will also learn how to allow space for team members to explore and express themselves.

Outcome:

• Understand the difference between training, teaching, counselling and Coaching
• Recognize the importance of trust, openness, coaching, openness, mutual respect for engaging, motivating, and sustaining development & performance.
• Acquire interpersonal skills, coaching tools & techniques to engage and develop others become successful.
• Enhance your understanding of assertiveness, personality types to create postive behaviour changes
• Evolve your coaching skills through practice to build an inclusive and participatory environment.
• Ideal Audience: Supervisors, Managers, Directors, HR, L&D professionals

Personal re-engineering is a journey about unearthing your values, emotions, perceptions, strengths and drives, and its impact in nurturing motivation& drive within; to overcome complexity, volatility and uncertainty that characterise the business environment and inbuilding positive collaborative relationships, at work and in general.

Outcome:

• Understand the science of mindfulness, self-talk, social identity& communication and its impact on you and your work.
• Develop effective social influencing through shared understanding and communication.
• Evolve your social awareness for building collaborative networks, healthy working relations, and constructive conflict resolution skills in a variety of situations.
• Embark on the journey to build alignment between self- management, performance, and resilience.
• Create an individual development plan to cultivate and apply the techniques for self- management, and mindfulness skills.

Working virtually is a new experience in itself for many of your team members. Explore ways to rekindle the spirit of co-operation, connect and communication within your team to sustain effectiveness.

Outcome

• Understand the roadblocks and challenges for functioning in a remote working environment
• Assessing your abilities in the virtual world and define success parameters for managing a team remotely
• Enable you to explore various concepts, tools and techniques to ensure clarity, commitment, constructive conflict and collaboration within your team
• Allow you to experiment, how shared understanding, coaching, and accountability create success in virtual teams
• Sustain excellence through handholding feedback conversations.

Work from home is becoming an established practice. However, our old habits take time to adjust to this new working condition.

Barriers to productive work range from interruptions from flatmates and family members to balancing work with the kitchen.

These interruptions derail your momentum and sharpening the focus again takes energy & time. Through this course, you’ll orient as well as learn the techniques used by dispersed team members to be productive and to even take advantage of not being in an office environment, move from experiences of ‘confusion’, ‘disconnect with the team’, ‘isolation’ and ‘stress’, to ‘productive’, ‘focused’, ‘increased communication’, ‘fascinating’, and ‘rewarding experiences’; and unlock the source of what delivers performance for individuals and teams consistently.

Outcome:

• Realize how your work, and your team’s contribution matters and is co-creating value& shared undertanding to your team
• Identify & address challenges for individual & teams for working effectively from home
• Develop social awareness & interpersonal skills to understand behaviours, &manage interruptions from colleagues, family and friends
• Learn how to enable mental comfort and commitment among team members.

Pandemic has created a new normal of operating under a virtual reality, in ways that are unpredictable and confusing at times.

Our workshop helps leaders analyze what exactly has changed and addresses challenges in a structured and practical manner. This includes how we perceive ourselves and others. How do we express ourselves as managers to resolve conflicts, problems and develop a relationship within our team and others?

Outcome:

• Discover the techniques of value creation and colloboration in virtual space
• Improve your delegation skills -understand the barriers; the paradigm shift to letting go; and empowerment.
• Develop the ability to identify and address individual and team needs for greater effectiveness.
• Learn the basics of Emotional Intelligence for understanding behaviour, contributions, influencing, and for resolving personal & team problems.
• Learn monitoring mechanisms to manage the impact of separation factors including distance, time zones, contribution, performance and cultures.
• Identify priority and create an action plan

‘You Matter’   is stress management and well-being session, specially designed by ‘Employee Connect International’ to support employee centred organizations who besides the regular perquisites would want to provide employee well being & mental comfort in these uncertain times.

This virtual comforting experience is created to enable employees to be aware of anxiety-driven reactions to the unprecedented situation, and techniques to enable them to tap their conscious and unconscious resourcefulness for generating holistic responses.

We draw from several bodies of thought& proven concepts to enrich this course. They include:

1. The Foundations of Mindfulness
2. Cognitive Behavioural Fundamentals
3. The Concepts of Holistic Health
4. Principles of Social Identity
5. Your Wellbeing Matters – Course Overview

Outcome:

• Feel their employer cares during the crisis
• Become aware of your team as well as individual’s limiting and enabling emotions
• Understand how the holistic mind/body system functions
• Create their resources for resolving their anxiety
• Acknowledge their negative self-talk-undermining and positive self-talk-enhancing thoughts and feelings
• Be able to improve the fundamentals of their physical vitality
• Identify how to optimise their social support networks
• Explore and action their drivers to create personal meaning